Our Promise

Guided by the Wellbeing of each individual client

Our principles make us transparent and clearly define our responsibilities to those residents in our community of Torbay.

We are committed to providing Personalised Care to individuals based upon empathy, consideration and kindness.

Our clients will:-

  • Feel confident that they are receiving high quality care and respect in the security and comfort of their own home.

  • Be cared for by trained carers.

  • Feel confident that they are receiving high quality care and respect in the security and comfort of their own home.

  • Have as much or as little support as required.

  • Be kept informed about all important decisions that affect them.

  • Have all complaints listened to, discussed, reported and investigated.

  • Feel safe and feel valued.

  • Be listened to.

  • Be cared for by carers capable of understanding their needs.

  • Be treated with empathy, consideration and kindness.

  • Be regarded as an individual and the support and care they receive will be unique to them.

  • Be cared for by carers capable of understanding their needs.